By using Diamstory by Soni Jewellers, you agree to our terms and policies designed to ensure a safe and trusted shopping experience.
Last updated: January 2025
By using our website, placing orders, or accessing our services, you agree to accept all terms and conditions outlined by Diamstory by Soni Jewellers. Continued use of our platform constitutes your acceptance of any updates to these terms.
We strive to ensure all product descriptions, pricing, images, and specifications are accurate. However, slight variations in colour, design, and appearance may occur due to photography and craftsmanship. Each piece of jewellery is handcrafted and may carry unique natural characteristics.
All prices are subject to change without prior notice and are inclusive of applicable taxes. Payments must be completed through approved and secure payment methods available on the website. We accept UPI, debit/credit cards, and EMI options.
Delivery timelines are estimated and may vary depending on product availability, customization, and shipping location. Diamstory is not responsible for delays caused by external logistics providers. All shipments are insured and delivered in tamper-proof packaging.
Returns and refunds are governed by our Refund Policy. Products must meet eligibility conditions for approval of exchanges or refunds. Customised or engraved items may not be eligible for return. Please review our full Refund Policy for details.
All website content including images, branding, designs, logos, and text are the intellectual property of Diamstory by Soni Jewellers and may not be copied, reproduced, or reused without explicit written permission from us.
Customers are responsible for providing accurate information during account registration, order placement, and communication with our support team. Any fraudulent, abusive, or unlawful activity may result in immediate suspension of account access.